Refund policy

 

Cancellation Policy

All sales are final. You may request a cancellation before your order ships; requests are reviewed individually and are not guaranteed. If a cancellation is approved, a cancellation fee of up to 15% of the order total may be deducted from your refund. Orders that have already shipped can't be cancelled and follow the return policy below.

Pre-orders: pre-order and pre-FOC items follow our pre-order terms (Section 3A of our Terms of Service). In most cases they cannot be cancelled after the publisher's Final Order Cutoff (FOC).

Returns

You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition you received it: unread and unopened, still in its original bag and board or sealed packaging, and not pressed, cleaned, signed, graded or altered after purchase. You'll also need your order number or proof of purchase.

To start a return, email deadstockproducts@gmail.com. If your return is accepted, we'll send a return shipping label and instructions. Items sent back without an approved return request won't be accepted.

Returns may be subject to a 15% restocking fee, and return shipping costs may be deducted from your refund. Neither applies if we sent the wrong item or the item arrived damaged.

We'll let you know once we've received and inspected your return and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take extra time to post it. If more than 15 business days have passed since your return was approved, email us.

Final sale items

The following can't be returned unless they arrive damaged or we sent the wrong item:

  • Pre-order and pre-FOC items after FOC (see Section 3A of our Terms of Service)
  • Ratio/incentive variants, store and convention exclusives, and limited editions
  • Signed books and items sold with a certificate of authenticity (COA)
  • Graded books (CGC, CBCS, PGX). Grades are set by the grading company; questions about a grade or the holder should go to the grader.
  • Opened sealed collectibles, video games, LEGO and trading cards
  • Items marked "Final Sale" or "Defect/Damage" in the listing

Condition of new comics

New comics ship as produced by the publisher, and print quality varies by publisher and print run. We screen books for obvious defects before shipping, but we don't guarantee condition or a grade for raw (ungraded) books. Printing and manufacturing variances such as spine ticks, color breaks, miscuts and off-register printing are not considered defects.

Damages and issues

Please inspect your order when it arrives. If an item is damaged in shipping, defective, or not what you ordered, email us within 48 hours of delivery with photos of the item and the packaging it arrived in. Please keep all packaging until the issue is resolved. We'll review it and make it right with a replacement, refund or store credit.

Please contact us before opening a dispute or chargeback with your bank. We can usually fix the problem faster.

International orders

International buyers are responsible for any import duties, taxes or customs fees charged by their country. Refused or unclaimed international packages aren't eligible for a refund of shipping costs.

Freight Forwarder Disclaimer & Final Sale Policy

All Sales Are Final Once Delivered to Forwarding Address

When you use a freight forwarding service for delivery of your purchase, you acknowledge and agree to the following terms:

  • Irrevocable delivery: once your order has been delivered to your designated freight forwarding address, the sale is final and non-refundable, regardless of the condition in which the package arrives at the forwarding facility.
  • We are not responsible for: delays by the freight forwarder; damage in transit to or from the forwarding address; loss, theft, mishandling or deterioration at the forwarding facility; customs issues, duties, or import/export complications.
  • You are responsible for: choosing a reputable forwarding company, understanding their terms and liability limits, insuring your shipment through them, and any disputes with them.
  • Condition of goods: we package every order securely. Once it is delivered to your forwarding address we can't accept returns or issue refunds for condition issues. File insurance claims with your forwarder, and document any damage with photos right away.
  • Returns exception: our 30-day return window doesn't apply once delivery to a forwarding address is confirmed. If you'd like inspection photos or video before we ship to your forwarder, just ask.
  • Tracking: we provide tracking to your forwarding address. Once it's marked delivered, our obligation is fulfilled and delivery issues must be resolved with your forwarder.

By choosing freight forwarding at checkout, you confirm you've read and accepted these terms. Questions? Contact us before checkout and we're happy to discuss alternatives.